FAQ
Shipping & Delivery
Which countries do you ship to?
We ship to over 145 countries.
Where do you ship your products from?
We ship worldwide from our warehouse in Northern Ireland. That allows us to ship without customs delays to UK and EU, and efficiently to the rest of the world.
I did not receive my order, what should I do?
Please contact our support team customersupport@sohogrit.com.
How can I track my order?
Once your order is processed and shipped from our warehouse, you will automatically receive an e-mail with your tracking number.
Returns & Exchanges
What is your return policy?
Items can be returned within 30 days of the order being delivered to you.
All items should be returned in their original condition and packaging with tags attached to avoid any rejected returns.
How do I return/exchange my order?
Please contact customer support.
Orders
How do I know you received my order?
You will receive an email confirming we have received your order. Then another email confirming the order has been sent with a tracking number.
Can I change or cancel my order?
Once an order is placed we are unable to change or cancel your order. It will have to be returned or exchanged once received.
I have received a faulty order, what should I do?
Please contact us at customersupport@sohogrit.com with pictures and we will find the best solution.
Payment
What payment methods do you offer?
We accept Visa, Mastercard, AMEX, Paypal, and Klarna for the majority of countries. The payment methods we offer are displayed at checkout.
We also offer Clearpay for UK customers, as well as Afterpay for US, Canadian, Australian and New Zealand customers.
Additionally; IDeal for Netherlands and Bancontact for Belgium.
Why was my credit/debit card declined at checkout?
We suggest you check with your card issuer or bank if the payment was declined, or try a different payment method.
Are VAT/Tax included, and how much duty/tax will I have to pay?
All VAT, duties and taxes are included for UK, Europe and United States.
AVAT is always included. Duties, please see above.
Products and sizing
How do I find the right size?
Please use your normal size as our sizing fits true to size. If unsure, please measure your feet from heel to toe and use our size chart of CM measurement.
Are your products unisex?
Our products are unisex however at the moment we are only offering mens sizes on the website.
If you have any other questions about Soho Grit, please contact us on customerservice@sohogrit.com, or use the live chat button in the bottom right corner during our opening hours.